Getting started
Installing on each platform, signing in, and connecting for the first time.
Setup guidesHelp
Help
Start here. The four checks below clear up most problems without contacting anyone.
Something isn't connecting
What to try, in order, before contacting anyone. The first step fixes it most of the time.
TroubleshootingBilling and cancelling
Changing plan, updating payment, cancelling, and how refunds work.
BillingPrivacy and policy
What we record, what we don't, and what happens if someone asks us for data.
Logging policyThe four things to try first
- 01Switch to a different server. A single busy server explains most slow connections.
- 02Turn the connection off and on. It re-negotiates the tunnel and clears most stalls.
- 03Check whether the site works with Sable off. If it doesn't, the problem isn't us.
- 04Update the app. We release fixes faster than most people install updates.
When none of that works
Open a ticket from the account site. Include the device, the server you were on, and what you saw. A person reads it — replies come from people, not from a bot that suggests restarting your router.
Open a ticket
Tickets are read by a person, not a bot. Include the device and the server you were on.
Contact support